Archgyan
ArchgyanArchgyan

BIM workflows, Revit education, and the path into BIM coordination, from a working BIM Coordinator.

For BIM professionals and architecture students transitioning into BIM.

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(c) 2026 Archgyan. All rights reserved.

Practitioner-led BIM education.

Help Center

How can we help you?

Find answers to common questions, reach our support team, or join the community for real-time help.

Discord Community

Join our Discord for real-time help from the community and team. Connect with fellow architects and BIM professionals.

Join Discord →

Email Support

Questions about courses, your account, payments, or technical issues? Send us an email.

support@archgyan.com

Privacy & Data

Data access requests, deletion requests, or privacy-related inquiries. Manage your data.

privacy@archgyan.com

Frequently Asked Questions

How do I get access to courses?

Archgyan Academy is subscription-based. Choose Pro Monthly ($27/month) or Pro Yearly ($120/year) on the pricing page and complete checkout with any major credit or debit card via Stripe. Your subscription unlocks every course in the catalog, plus the AI workflows at /ai.

What payment methods are accepted?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. All transactions are encrypted and PCI-compliant.

How do I access my courses after subscribing?

After subscribing, go to your Dashboard and click "My Learning". Every course is unlocked while your subscription is active. Click any course to start or continue learning.

Can I get a refund?

Yes, depending on your plan. Pro Yearly subscription: pro-rated refund for unused months. Cancel from your Account page, then use the refund request form on the same page. The founder reviews each request within 2 business days. Pro Monthly subscriptions are not refundable because each payment only covers the current period, which you keep using until the end. Full policy at /terms.

How do I manage or cancel my subscription?

From your Account page, click "Manage billing & cancel" to open the secure Stripe billing portal. You can update your card, download receipts, switch plans, or cancel from there. Access continues until the end of your billing period. Yearly subscribers can also request a pro-rated refund for unused months after cancelling.

I'm having trouble with video playback

Try refreshing the page, clearing your browser cache, or switching to a different browser. Our videos are streamed via Bunny CDN for optimal performance. If issues persist, contact us with your browser and device details.

Can I access courses on mobile devices?

Yes, Archgyan Academy is fully responsive and works on smartphones, tablets, and desktops. Simply open the site in your mobile browser to learn on the go.

Response Time

We aim to respond to all email inquiries within 1–2 business days. For urgent account or payment issues, please include your registered email address and a description of the issue. For faster help, join our Discord community for real-time support.

Still need help?

Can't find what you're looking for? Our support team is happy to assist.

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